I just wanted to drop a line to your company to tell you how happy I am with your product and service. I have two of your helmets and both are light, comfortable and of great quality. I recently e-mailed you and told of a small problem (big to me) of loosing two screws on the visor of my helmet. There wasn't a problem, it was just that I didn't tighten the screws enough. Anyway, being unable to find a replacement around here that matches, I wrote you and asked for help. You responded with the two screws to replace the ones I had lost. I now have locktite on them and think they will be there for awhile.
So, continue to be reponsive to your customers, because I do and will continue to speak highly of you.
Thanks so much,